How to Avoid the Mistakes of Small Businesses when Outsourcing IT Support

IT OutsourcingThis guest post is by Michael Clark

Outsourcing represents an ideal method to obtain qualified services at a great price. You have to know as your company develops, outsourcing is likely to be a practical solution for you, no matter in which department you will need it. You will see know four common mistakes that are generally made by companies when searching for experts, as well as four ways to stay away from them.

Mistake 1: Once you get an IT support provider, you stop taking part in their management

Just like all other departments you supervise, note that the IT support provider will also necessitate supervision, and permanent contact. If you don’t stay in touch with your IT support provider, your prospects won’t get to him and numerous problems will probably pop up. What is more, constant communication becomes even more essential when your business features numerous technology vendors, such as network administration, specialized software, and others.

Solution: Always stay in contact with your IT support provider in order to be kept up-to-date with details about all problems

You should ask for a temporary and durable technology scheme for your business. Make sure your personnel address all their questions and necessities to you before your IT support provider gets to your company. Try to be aware of the fact that errors and confusions will occur on both parties involved, and when this happens, do your best to opt for suitable solutions fruitfully.

Mistake 2: You think that since you have an IT support provider, you won’t face any difficulties and problems

Keep in mind that even though you have outsourced our IT support to a well-known and trustworthy business, you will still have to deal with all sorts of difficulties and problems. And this is not unusual, it happens to all companies. You may be wondering why. The explanation is that computers represent in fact machines. Even the most skilled IT support providers and the greatest networks can face hardware breakdown, ordinary maintenance problems, user mistakes, and software corruption. For this exact same reason, big corporations feature entire IT departments.

Solution: Get ready for difficulties and regular problems, and then make a scheme with your IT support provider to solve these problems

Bear in mind that your IT support provider is ready to help you all the time. So first of all, you need to comprehend the problems he/she will deal with, and after this, you will have to come across a solution for them.

Mistake 3: You believe that the IT support provider who features the lowest price represents the greatest option

When it comes to selecting an IT support provider, there will be a plethora of alternatives at your disposal. If you run a tiny company, you will be interested in saving as much money as possible, so it might sound good to you to opt for the cheapest provider. But note that will you receive exactly what you will pay for. When a business offers you a quote which is considerably lower than the other quotes you have been offered, you shouldn’t hurry to make a deal. Instead, take some time and think about this. In most of the cases, this happens when their workers don’t own the needed preparation and skills.

Solution: Don’t let price be your priority when deciding on an IT support provider

It is essential to search for an IT support provider who features industry qualifications which are appropriate for your necessities, who utilizes best practices, and who can offer you a support team with a suitable infrastructure to deal with a great range of problems at any time.

Mistake 4: You think that technological proficiency or “geekiness” represents everything you might necessitate

Note that IT support providers that don’t have the capacity to explain things to you in a non-technical method, and who don’t possess a durable tactical outlook of the business purposes of your company will make your spend a lot of time and cash, while also annoying you and your staff.

Solution: Employ a company of qualified IT consultants

This might sound strange, but you have to know that there are also expert IT support providers who apart from comprehending technology, are also able to make you comprehend it. This is the type of IT consultants you need.

Finally, bear in mind that you should establish a comfortable relationship with your IT support provider since he/she will aid you make tactical decisions for prospect technology capital expenditures.

about guest blogger
Michael Clark is the author of this article. He works at which is a website providing great IT support on fixed price contracts to companies based in London.

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What do you think? Have you ever plan for outsourcing your business? How is it? Please share your experiences on comments below

One Response

  1. Network Support Edinburgh September 10, 2013

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