We are sorry for the inconvenience.
The hotel has informed us that the booking you made at the rate at which you purchased it was booked by someone else just a few seconds before you. We tried to find other rooms at the hotel at the same rate but unfortunately, there are no rooms available and we have had to refund you.
Please accept our apologies again. Due to the inconvenience of the situation, we would like to offer you a 10% discount on your next booking on the Traveluro website for use within the coming year.
Please reply to this email with the order ID of the new booking and we will refund 10% of the total price to you immediately.
We hope to see you again soon at Traveluro!
Kind regards,
Review Traveluro Scam or Not
Based on that experience, it was clear that I was disappointed because I didn’t get the hotel I wanted on the planned date according to the budget I wanted. However, the response given by Traveluro shows that they are a credible and trustworthy business.
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Read: Hotels Near the Largest Aquarium in the World
The offer of an extra 10% discount for the next reservation as a sign of apology is also an interesting thing. May be I’ll try to make another reservation in the future, even though I made a reservation elsewhere (HERE) to replace the hotel that traveluro failed to give me for my desired date in July.
